Domino’s current eLearning library contains approximately 150 store-level and 50 above-store courses. Above-store training targets franchise owners and managers with courses including business strategy development and technical training for enterprise applications. Store-level training includes modules for day-to-day restaurant tasks, such as making pizzas and providing customer service. Instead, it makes them want to find ways to improve their skill sets and grow their opportunities within the company.”ĭomino’s delivers two kinds of eLearning with Adobe Learning Manager. “Delivering eLearning with Adobe Learning Manager helps Domino’s get away from employees feeling like they have to take training. “If you’re able to keep just three people out of ten by encouraging them to learn, you can really improve internal efficiencies, business consistency and performance, and employee morale,” says Taylor. Loyalty is critical because employee turnover in the fast-food industry typically hovers around 150%, meaning a restaurant that needs a regular staff of 10 people can expect to hire 15 people annually. The company believes a culture of skills development encourages employees to enhance their current job performance and career opportunities while fostering loyalty. From a training to a learning cultureĭomino’s is transitioning from a training culture, in which participation in courses is compulsory, to a learning culture supported by organizational conventions, values, practices, and processes that promote personal and professional growth. Instead, it makes them want to find ways to improve their skill sets and grow their opportunities within the company.”ĭirector, International Training & Standards, Domino’s Pizza, Inc. They helped Domino’s address the challenges of creating a corporate learning culture, transitioning international franchisees from in-person training to eLearning, and enhancing mobile capabilities to meet the needs of today’s learners. To promote the benefits of an LMS, Domino’s international eLearning team leveraged knowledge and expertise from Adobe and technology implementation partner Clarix Technologies. “Because we use Learning Manager for corporate training, it’s the solution we recommend worldwide.” “Domino’s franchisees love the idea of how an LMS like Adobe Learning Manager can support personalized learning on any device,” says Chris Taylor, Director, International Training & Standards, Domino’s Pizza, Inc. Compared with other solutions, Adobe Learning Manager makes eLearning delivery faster, easier, and more reliable - especially across a large, geographically diverse organization.īeginning in 2017, the company’s international eLearning team started encouraging franchisees, who own more than 97% of Domino’s 15,000 restaurants in 85 countries, to explore the benefits of moving to a learning management system (LMS). Domino’s corporate office implemented Adobe Learning Manager to help instructors deliver course materials, administer tests and assignments, and track student progress in both online and hybrid courses. To help sustain its remarkable success, Domino’s is upgrading its employee learning and development capabilities. As of June 30, 2018, Domino’s recorded its 29th straight quarter of same-store sales growth. In terms of market share, the company took the number-one spot from rival Pizza Hut in 2017. Just like its pies, Domino’s Pizza, Inc., is hot. Because we use Learning Manager for corporate training, it’s the solution we recommend worldwide.”ĭirector, International Training & Standards, Domino’s Pizza, Inc. “Domino’s franchisees love the idea of how an LMS like Adobe Learning Manager can support personalized learning on any device.
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